Refund Policy
Effective date: August 2, 2026
Fair and simple: try Vigil risk-free, cancel anytime, and if something went wrong on our side we will make it right.
1. 14-day money-back guarantee
If Vigil is not for you, email us within 14 days of your first subscription payment and we will refund it in full — no questions asked. This applies to your first subscription only, not renewals.
2. Renewals and cancellation
Subscriptions renew automatically at the end of each billing period until cancelled. Cancel anytime from the billing portal; you keep paid features until the end of the period you already paid for. We do not prorate partial periods after the 14-day window, but you will never be charged again after cancelling.
3. Service failures
If a sustained outage or defect on our side materially prevented you from using paid features, contact us and we will credit or refund the affected period.
4. What happens after a refund
Paid features switch off: watching pauses and scheduled briefs stop, but workspace content is not deleted and the current workspace export remains available.
5. How to request
Email billing@trustvigil.com from your account email. Refunds are returned to the original payment method via Stripe, usually within 5–10 business days.
6. Enterprise engagements
This policy covers self-serve Stripe subscriptions. Enterprise engagements arranged with our sales team are governed by the commercial terms in the applicable agreement or order form; where those terms address refunds, they take precedence over this policy.